Answers to common questions
To make payments easy and safe, we have partnered with GoCardless.
GoCardless uses the Direct Debit system to collect payment automatically, 5 to 7 days AFTER the clean has taken place.
If you have any questions, please get in touch.
Yes, we clean windows in moderate rain. Rain water is relatively pure so doesn’t effect the quality of the clean but If the weather is stormy with high winds we usually take the day off. We also offer a "Rain Guarantee". If we've cleaned your windows whilst it was raining and you feel that the finish is substandard just complete the form on the customer service page to book a free re-clean.
Yes on every visit we clean glass, frames, sills & doors. Please note - there is always a chance of water and particles of dirt running out from the gap between the window and the sill after the operator has left your property. This doesn't mean the operator hasn't cleaned your sills. Over time the dirt trapped between the window and the sill will be washed out.
We find that the quote form is accurate over 95% of the time. If the operator attending on the day feels that the price needs decreasing or increasing he will contact you to discuss this before he starts cleaning.
Sorry but we don't clean internal windows.
Yes.
Most customers stay with us the entire time they’re in their property, but the minimum commitment we ask for is 4 cleans.
It happens sometimes, but if there’s no valid reason. You may be subject to a 25% missed clean surcharge on your following clean.
Yes, the cost is twice as much as using our water fed pole option though.
This system helps us keep our costs lower as it’s more time efficient and safer, we also know its actually better after all of our years experience.
