Call
01733 855048
(Mon-Fri 8am–5pm)

By using our services, you agree to our Terms and Conditions below:

Window Cleaning - Terms and Conditions

1.0 Initial visit

For your first clean only there is a one off charge to cover the additional time taken on the initial clean, this is a 50% surcharge of your regular clean price.

1.05 What can I expect

Our hot pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive,  staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, we can provide a quote for sorting out these issues.

Your windows will be left to dry naturally, and will be spotless when dry. We do not squeegee windows dry.

We offer a 24 hour guarantee against dirt. This includes if the windows do not dry spotless, a bird makes a mess or if a storm makes them dirty again. You must let us know within 24 hours of your clean if there are any issues. Windows are cleaned at the customer’s own risk. They must be structurally sound and be free from leaks. You must inform us of any defects prior to your service.

1.06 Velux windows and skylights

We will clean velux windows on extensions and roofs when accessible from the ground, the use of ladders may require an extra charge on top of our standard prices. Skylights/Glass pods on extension roofs are extra and a surcharge added on top to clean regularly.

We cannot guarentee the finish on velux windows due to the angle they are installed at. The more horizontal angle means dust in the air does accumulate on the glass much faster than regular house windows.

1.1 How often will we visit

We offer the choice of a visit every 2 or 3 months. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.

1.15 What do we expect

On The Day Of Your Clean: Your gate must be left unlocked for access to the rear of your property. Full access must be available, we are unable to move obstacles such as plant pots and bins etc. We will not clean any windows that we decide are inaccessible or are unsafe on the day of your clean. If we cannot access any windows due to obstacles or inaccessibility, it will not be cleaned, but you will be charged 100% full price.  All cleaning is completed with pure water and is left to dry naturally.  We clean in most weathers, unless it is unsafe to do so. We will inform you if we need to rearrange your clean.

1.2 Bad Weather

We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we may not clean your windows. Your clean will carry over to the next working day.

1.3 Turning us away



We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. After 8am on the day of your clean, it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.

1.4 Ending our services

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 01733 855048 or by email to info@thorpecleaning.co.uk.

However, we do not offer one off window cleans, by using our services you agree to a minimum of 4 cleans. If cancelling before 4 cleans have taken place the remaining cleans will be payable.



1.5 Complaints procedure



We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return as soon as we can to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.

1.6 Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company unless requested by the customer, as is required under the terms and conditions of the data protection act.

1.7 Payments



Customers joining our 2 or 3 monthly rounds are required to pay electronically via our direct debit system GoCardless, which can be set up on our How to pay page. Payments are then automatically collected 5-7 days after each clean.

Cash payments are reserved for ones who are unable to set up our Direct Debit system.

Customers booking one-off services such as gutter clearing and washing who are not joining our regular window cleaning rounds are required to pay 25% upfront by credit or debit card.. This can be done over the phone on 01733 855048. Once payment is made, we will book the job to be completed within 1 month.

Gutter Maintenance Subscription Service - Terms & Conditions

1. Agreement: This agreement (“Agreement”) is made between Thorpe Cleaning(“Company”) and the Customer (“Customer”).

  • 2. Services:
  • Company agrees to provide regular gutter maintenance services to Customer’s property located.
  • Services include depending on plan:
    • Cleaning gutters and downspouts of debris.
    • Inspecting gutters and downspouts for damage.
    • Minor repairs to gutters and downspouts, as necessary. (Extra charges will apply)
    • Cleaning UPVC fascia and gutter.
  • Frequency of service will be annually.

3. Subscription Fees:

  • Initial Payment: Customer agrees to pay an upfront fee of £60 upon setting up subscription.
  • Recurring Payments: Customer agrees to pay a recurring fee each month for the duration of the subscription.
  • Payment Methods: Acceptable payment methods include Card.

4. Term and Termination:

  • Initial Term: This Agreement is for an initial term of 12 months from the date of sign up.
  • Automatic Renewal: This Agreement will automatically renew for successive months unless either party provides written notice of termination at least 30 days prior to the end of the current term.
  • Early Termination:
    • Customer may terminate this Agreement at any time.
    • If Customer terminates within the first 12 months of the initial term, they shall be responsible for payment of all remaining fees for the initial 12-month period.
  • Termination by Company: Company may terminate this Agreement immediately upon written notice to Customer in the event of:
    • Customer’s failure to make timely payments.
    • Customer’s interference with Company’s ability to perform services.
    • Damage to Company property caused by Customer.

5. Cancellation Policy:

  • Written Notice: All cancellations must be submitted in writing (email or letter) to Company.
  • Confirmation: Company will provide written confirmation of the cancellation within [Number] business days.

6. Limitation of Liability:

  • Company is not liable for any damages to property, including but not limited to landscaping, plants, or personal belongings, that may occur during the course of service.
  • Company is not responsible for damage caused by unforeseen circumstances such as severe weather events.

7. Indemnification:

  • Customer agrees to indemnify and hold harmless Company from any and all claims, damages, losses, liabilities, costs, and expenses arising from Customer’s property or any actions or inactions of Customer.

8. Governing Law:

  • This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

9. Entire Agreement:

  • This Agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneouscommunications, representations, or agreements, whether oral or written.  

10. Severability:

  • If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.  

11. Notices:

  • All notices and other communications hereunder shall be in writing and shall be deemed to have been duly given when delivered personally, upon the first business day following deposit in the mail, postage prepaid, certified or registered, return receipt requested, addressed as follows:
    • If to Company: Thorpe Cleaning, 1 Pigeons Cottage, Thorney, Peterborough, PE6 0TE
    • If to Customer: At the address specified on the Service Order.
     

12. Waiver:

  • No waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom such waiver is sought to be enforced.  

13. Force Majeure:

  • Neither party shall be liable for any delay or failure to perform its obligations hereunder due to causes beyond its reasonable control, including, but not limited to, acts of God, fire, flood, earthquake, war, terrorism, labor disputes, and governmental regulations.